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KPI: NPS – How It Works, How to Calculate It, and What to Do When It Drops

KPI NPS is one of the most widely used metrics for measuring customer loyalty. In this article, you’ll learn how the Net Promoter Score works, how to calculate it, what a good NPS score looks like, and what to do when your results decline. Practical insights and ready-to-use tools included.

KPI: OEE – how does it work, how does it count, and what to do when the score drops?

KPI OEE is a key indicator of machine efficiency in manufacturing plants. It shows how much of the planned work time was realistically used to produce quality-compliant products. In this post, we explain how to calculate OEE, how to interpret its components, and what actions to take when the score drops – including recommendations for alert and critical levels.

Why Excel Falls Short for Team Collaboration

Still using Excel to manage team work? You’re not alone — but you are wasting time.
Excel wasn’t built for real collaboration: no user-specific views, no access control, no smart alerts.
In this post, we break down why Excel fails in modern teamwork and show you a better way to work together — with Coda.io.

Do KPIs Make Sense in a Small Business? Absolutely.

Running a small business?

You probably feel like you’re juggling a hundred things at once — and setting KPIs might seem like one more task you don’t need. But here’s the thing: well-chosen KPIs can help you regain control, make better decisions, and grow with clarity. In this guide, we break down the KPI meaning for small businesses and show you how just a few simple metrics can drive serious results — no spreadsheets, no overwhelm.

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